If you are on a Rainstone Digital hosting plan, you will always have access to the support team through our Mission Control portal. If you need something not included in your hosting plan, you are locked into our hourly rates, which will vary depending on what Site Care plan you have. If it is an emergency that Rainstone Digital did not cause, you will be charged our emergency rate of $115/hour since we will have to interrupt someone else’s service to help you potentially. Please remember that customers that have a hosting plan with Rainstone Digital will always come first. We have your back always.
If you need service of any kind: issues, questions, changes made, or an emergency, you can create a support ticket anytime in our Mission Control Portal. This ticket creation will trigger the right person to get notified to help you quickly. If your site is down – we already know about it and are working – but you can still create an emergency ticket by selecting emergency.
Note: If you are NOT hosting your site with us, we can help you also at an hourly rate. Fill out the contact form, and we can go from there during regular business hours or for emergency rates.